Do I pay customs & import charges if I live in the EU?
Our webstore www.patta.co ships from the UK. Customs and import duties are charged once the parcel reaches the EU. These charges must be paid by the recipient of the parcel. If you prefer having your order shipped from the EU, please use our webstore www.patta.nl. This way your order will be shipped from The Netherlands.
Unfortunately, we have no control over these charges, and we can’t calculate these costs upfront, as customs policies and import duties vary widely. You can get in touch with your local customs office for current charges before you order, so you won't be surprised by the extra costs that will be added.
Customers take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will be deducted from your refund if you do not accept these charges.